Managed IT Services

Managed IT Services is essentially the outsourcing of all of a company’s internal IT management to a Managed Services Provider (MSP), such as Harmony MSP. We essentially become a “department” of your company and handle everything from desktop support to mobile device management, to technology planning and budgeting for you. This allows you to focus on your business, instead of being distracted by the tools you use to run your business.

A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its clients. The reality is, very few businesses – and virtually no small- and medium-sized businesses (SMBs) – have the resources and expertise to create a world-class IT department. That’s why managed service providers exist. An MSP provides expertise, tools, and processes that most SMBs can’t match on their own. As an MSP, Harmony MSP can act as the client’s IT Department or can simply augment the IT staff that is already in place.

Harmony MSP primarily provides service throughout central Florida. However, we have clients around the world. As long as there is internet connectivity, we can provide support.

Orlando (including Alafaya, Altamonte Springs, Apopka, Azalea Park, Buenaventura Lakes, Casselberry, Clermont, Conway, Daytona Beach, Debary, DeLand, Deltona, Doctor Phillips, Eustis, Fairview Shores, Four Corners, Goldenrod, Groveland, Horizon West, Hunter’s Creek, Lady Lake, Lake Butler, Lake Mary, Leesburg, Lockhart, Longwood, Kissimmee, Maitland, Meadow Woods, Mount Dora, Oak Ridge, Ocoee, Orange City, Oviedo, Palm Coast, Pine Castle, Pine Hills, Poinciana, Sanford, Saint Cloud, Southchase, Tavares, Titusville, University, Wekiva Springs, Winter Garden, Winter Park, Winter Springs and surrounding areas)

The transition is usually quite easy and can be accomplished in a matter of days. There are just a few pieces of information we need to take over your network. We have found that most documentation provided by other firms is either outdated or incorrect, so one of the first things we do is to completely document your network and your IT assets. This way you’ll know exactly what existing issues you have and we can work to correct them.

Absolutely, however your provider must also be completely HIPAA compliant and sign a Business Associate Agreement (BAA) with you. Harmony MSP is completely HIPAA compliant and will sign a BAA with you.

No, we believe that doing so would be a conflict of interest.  We will do research and provide recommendations, and if desired procure hardware and software for you.  We do what’s best for our clients, not our bottom line.  We believe that when you are successful, we are successful.

Managed IT Services help companies prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches and downtime decreases. Plus, you’ll gain a partner that guides you through every major technology decision.

If you relate to any of these statements, chances are you are a good candidate for Managed IT Services from Harmony MSP:

• You just want the thing to work!
• You didn’t go into your profession with the idea to become an IT guy later in your career.
• You understand what it costs you company to NOT focus on your businesses priorities.
• You’re sick and tired of dealing with rude and arrogant support personnel.
• You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.
• You’re done with finding, hiring and managing IT staff.
• You realize that your business depends on IT technology and can’t be avoided (like death and taxes).
• You realize that Managed IT Service incentivizes your IT provider to fix issues right the first time, rather than profit off of band aid fixes.
• You put up with your current IT support issues because your don’t want the trouble of changing to another support vendor.

Harmony MSP offers 3-year terms. However, all of our contracts allow you to cancel at any time with 90 days written notice.

We don’t believe that locking a customer into a support contract that doesn’t offer any benefit to the client. Our culture promotes the idea that we are only as good as our last client engagement.

Wrong! 70 percent of all network hacks are now happening to organizations with fewer than 100 employees, and 60% of small to mid-sized companies go out of business within 6 months of a major cyber-attack. Which means, small businesses actually need to have MORE security than bigger businesses, not less. Regardless of size, no business is immune from the growing, daily barrage of cyber threats. Thanks to a multitude of readily available tricks and tools, your small business network is more susceptible to attack than ever. In the past, enterprise-grade security was only available to those organizations who could afford it. Now, Harmony MSP has removed that barrier providing high-quality security solutions to small and medium-sized businesses (SMBs) at an affordable price point.

The Harmony MSP Support Desk is available 9am – 5pm, Monday-Friday (except Federal holidays) for routine support.  For emergency support, we are available 24 hours a day, 7 days a week, 365 days a year.

Absolutely, Harmony MSP carries Business Liability, Cyber Security and Errors & Omissions insurance.